Privacy Policy

1. Introduction

Octendr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name and email address when you register for an account
• GoHighLevel API credentials and subaccount information
• Payment information (processed securely through third-party payment processors)
• Support communications and inquiries

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Usage data, including pages visited and features used
• Message metadata (not message content) for service operation
• Log files and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Message Privacy

Octendr facilitates message transmission between WhatsApp and GoHighLevel. We do not store the content of your messages. Message content passes through our infrastructure only for routing purposes and is not retained. We only store message metadata (such as delivery status and timestamps) necessary for Service operation.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• With Your Consent: When you have given us explicit consent to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@octendr.com

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Third-Party Services

Our Service integrates with GoHighLevel and WhatsApp. When you use these integrations, your information may be shared with these third-party services in accordance with their respective privacy policies. We encourage you to review the privacy policies of these services.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@octendr.com